Client Experiences

What Owners Say After Their Visit

A selection of accounts from watch owners who have brought pieces to the Bezel Crown bench.

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Years in operation

1,100+

Appointments completed

4.8

Average satisfaction score

94%

Return with a second piece

From the Owners

Somkiat Thaiwong

Chiang Mai, TH

I brought my grandfather's Omega in for a Vintage Movement Assessment. The technician identified it as a cal. 283 from the mid-fifties and explained clearly that a full service would require a mainspring that is no longer straightforward to source. He suggested we leave it running and check in again in a year. That kind of honesty is not common. I left with a document I still refer to.

April 2025

Ananya Krishnamurthy

Bangkok, TH (visiting)

I was in Chiang Mai for a week before flying to Europe and wanted the Seiko I was planning to wear checked over. The Pre-Travel Check was about 50 minutes. He found the strap springbar on one side was worn and replaced it on the spot. The recommendation note listed three things to watch for over the trip. Practical and unhurried.

April 2025

Rudi van der Berg

Amsterdam, NL (travelling)

The bracelet on my 1960s Longines had developed a noticeable sag and two links were not sitting straight. After the Re-Link service, it fits the way I imagine it did when it was new. The technician showed me the worn pins before disposal and explained which ones were replaced. I appreciated that he kept me informed throughout rather than just handing the piece back.

May 2025

Pornpan Pichitpan

Lamphun, TH

My mother's watch had been sitting in a drawer for fifteen years. I had no idea whether it was worth doing anything with. The assessment told me it was a cal. 17 jewel from 1962, that the mainspring was original and fatigued, and that a service was reasonable if I wanted to wear it rather than keep it as an object. Clear options, no pressure either way. I decided to proceed and arranged a separate service appointment.

April 2025

James Lockwood

Singapore (passing through)

I stopped in Chiang Mai specifically to bring a pre-war pocket watch for assessment. It turned out to be a movement I was not expecting — a signed Swiss lever from a Swiss maker working for the Thai court, according to the caliber records on site. The written summary was detailed enough to take to an auction specialist later. The appointment took about two hours.

March 2025

Naruemon Kanjana

Chiang Rai, TH

A friend recommended this workshop when I was looking for someone to re-link my father's Rolex Jubilee bracelet. The clasp was already replaced at some point before I inherited it, but the links themselves had stretched. The work took most of a day. When I collected it, each link was moving independently the way it should. The price was higher than I initially expected for bracelet work, but the result made it straightforward to justify.

May 2025

Three Cases in Detail

Longer accounts showing how the work unfolded from first contact to collection.

Case Study — Pre-Travel Check

A travel watch with a crown that felt looser than it should

Situation

Owner noticed the crown on a mid-1970s Swiss automatic felt slightly loose when pushing in. Planning a five-week overland trip through Southeast Asia. Concerned about dust and moisture ingress during travel.

What Was Done

Crown tube inspected under magnification. Thread engagement was intact but the crown gasket had flattened. New gasket seated, crown torque checked. Timing trace run; rate recorded within acceptable range. Exterior cleaned.

Outcome

Owner left with a note confirming the crown was serviceable for travel and a recommendation to have the case properly pressure-tested within six months. Appointment took 55 minutes.

"I had come in thinking the crown might be a serious problem. It turned out to be a gasket. Simple enough when someone who knows what to look for checks it properly."

Case Study — Vintage Movement Assessment

An unsigned pocket watch conversion with uncertain history

Situation

Owner had purchased a wristwatch conversion at a market in Bangkok. The case was clearly non-original but the movement looked old. No maker markings visible on the dial. Owner wanted to know whether the movement was worth keeping in working condition.

What Was Done

Case opened carefully. Movement identified through hallmarks as a Swiss lever cylinder from the 1890s, converted to wrist size at some point in the early twentieth century. Non-original parts noted: crown, stem, and caseback. Movement running but rate erratic.

Outcome

Written summary produced with three options: leave running as-is, full service with known limitations, or preservation without running. Owner chose preservation. Assessment took 1.75 hours; document handed over at collection.

"The written summary answered every question I had, including the ones I had not thought to ask. I have kept it with the watch."

Case Study — Heritage Bracelet Re-Link

A 1960s jubilee bracelet with three links beyond standard repair

Situation

The bracelet had stretched significantly at the lug end. Three inner links had metal fatigue visible under magnification. Pins throughout were worn. Clasp mechanism was functional but inconsistent. Owner wore the watch daily and wanted it back to that use.

What Was Done

Full disassembly. Three damaged links replaced with donor links from a reference piece of matching period and reference. All pins replaced throughout. Ultrasonic clean of each component before reassembly. Clasp spring tension adjusted.

Outcome

Bracelet returned to comfortable daily wear. Owner approved donor link sourcing before work began. Total work time: one full day. Donor links visible only under magnification; overall character of the bracelet unchanged.

"The bracelet looks the way it should. I was kept informed about the donor links before they were sourced, which I appreciated. It was a significant amount to spend on a bracelet, but the daily comfort is worth it."

Reach the Workshop

Phone

+66 87 296 4830

Email

[email protected]

Address

234 Chiang Mai-Lamphun Rd, Wat Ket, Chiang Mai

Hours

Mon–Sat: 10:00–18:00
By appointment

Arrange Your Appointment

Tell us about the watch you have and what you would like to do with it. We will suggest the appropriate service.

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